In this podcast, we have a fascinating talk with Dr. Al Mathers, Head of Research at the Good Things Foundation about the impact of Covid on efforts to reduce digital exclusion, the lessons learned and the opportunities these present to all organisations.

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We hear about:

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• The imperative to create social connection before digital connection

• How it’s not enough to throw technology at the problem

• The increased value now placed on blending in-person and digital interactions

• How organisations urgently need to adapt to key changes in expectations and behaviours if they are to survive and thrive in the post-Covid recovery

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Above all, what emerges is the the huge potential value to organisations of turning ‘digital transformation’ on its head.